Shipping policy

Last updated: October 9, 2026

At Soul Art, we strive to deliver your orders promptly, securely, and efficiently. Every item is carefully inspected and packaged to ensure it reaches you in perfect condition.

1. Order Processing & Production Time

Because our products include custom and 3D-printed items, orders are processed and manufactured according to the following timelines:

Standard Processing & Production: All orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and public holidays).
Order Confirmation: Once your order is placed, you will receive an automated email confirmation. A second notification with tracking information will be sent as soon as your package is dispatched.

2. Shipping Charges & Delivery Timeframes

Shipping costs are calculated at checkout based on your delivery location and order total:

Standard Delivery Across India: Estimated delivery takes 4 to 7 business days after dispatch, depending on your city/pincode.
Express / Priority Shipping: If available at checkout, priority delivery typically takes 2 to 4 business days post-dispatch.
Free Shipping: Applicable on orders above specified promotional thresholds shown at checkout.

3. Order Tracking

Once your order ships, we will email you a tracking link along with the courier carrier details (e.g., Blue Dart, Delhivery, DTDC, or India Post). You can track your package in real-time using the provided tracking number.

4. Incorrect Delivery Address & Delivery Failure

Please double-check your shipping address and contact phone number during checkout:

We are not responsible for delivery delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an incorrect address or unreachability after multiple delivery attempts, re-shipping charges will apply to send the package again.

5. Damaged Packages in Transit

If your package arrives visibly damaged, tampered with, or opened:

Do not accept the package if the outer seal is broken.
If accepted, take clear photos/videos of the outer package and damaged contents immediately.
Contact us within 48 hours at soulart3dcreate@gmail.com so we can coordinate a prompt replacement.