Refund policy

At Soul Art, we take immense pride in crafting quality custom and 3D-printed products. Please read our Return and Refund Policy carefully before making a purchase.

1. 7-Day Return Request Window

We offer a 7-day return policy, which means you have 7 days after receiving your item to inspect it and request a return or replacement for eligible items.

To be eligible for a return:

The item must be in the same condition that you received it, unused, unworn, with all original tags/packaging.
You must provide a valid receipt or proof of purchase.

2. Custom & 3D-Printed Products (Strict Policy)

Because our items are custom-made and 3D-printed upon order:

Customized, personalized, and 3D-printed items are strictly NON-RETURNABLE and NON-REFUNDABLE.
Once an order is placed and produced, cash refunds will not be issued for change of mind or accidental purchases.

3. Damages, Defectives & Technical Support Process

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you received the incorrect item:

Contact us within 48 hours of delivery at soulart3dcreate@gmail.com with clear photo/video proof of the defect or damage.
Technical Resolution & Replacement: For legitimate defects or manufacturing issues, our team will process a technical evaluation and issue a free replacement. Cash refunds are not provided for items that can be replaced or resolved via technical re-printing.

4. Non-Returnable Items

We cannot accept returns or offer refunds for:

Custom products, personalized items, or custom 3D-printed items.
Items on sale or clearout.
Gift cards.
Items returned without prior return request approval.

5. Return Process for Approved Eligible Items

If your return request is approved for an eligible non-custom item:

Email us at soulart3dcreate@gmail.com to initiate the process.
Upon approval, we will send you instructions on how and where to ship your package.
Note: Customers are responsible for return shipping costs unless the item was damaged/defective upon arrival.

6. Approved Refunds

If a monetary refund is exceptionally approved by our team following inspection:

Refunds will be credited automatically to your original payment method within 7–10 business days.
If more than 15 business days have passed since your refund approval, please contact us at soulart3dcreate@gmail.com.