Privacy policy

Last updated: October 9, 2026

Soul Art (“we,” “us,” or “our”) operates the website soulart.in and provides customized products, 3D-printed items, and related customer services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with us. If a conflict arises between our Terms of Service and this Privacy Policy, this Privacy Policy governs regarding personal data processing.

1. Information We Collect

We collect personal information to fulfill orders, improve store performance, and communicate with you:

Directly Provided Data: Name, shipping address, billing address, email address, phone number, and payment information supplied during checkout or contact form inquiries.
Automatically Collected Data: Device IP address, browser type, operating system, browsing behavior, pages viewed, and referral URLs via cookies and log files.
Order & Transaction Data: Items purchased, transaction dates, customer support history, and fulfillment updates.

2. How We Use Your Information

We process personal data for legitimate business purposes, including:

Fulfilling and delivering orders, processing payments, and managing returns.
Sending order confirmations, shipping updates, and responsive customer support.
Monitoring and enhancing website security, preventing fraud, and optimizing site performance.
Delivering relevant marketing or promotions (where permitted, with opt-out choices available).

3. Third-Party Services & Data Sharing

We share necessary data with trusted third-party providers solely to operate our store and deliver services:

Shopify: Powers our e-commerce store and handles online transactions securely.
Payment Processors: Securely process credit/debit cards and UPI transactions.
Logistics & Courier Partners: Receive shipping details strictly to deliver packages to your address.
Analytics & Advertising: Google Analytics and Google Ads tags collect store interaction data to evaluate performance and measure ad campaigns.

4. Cookies & Analytics

We use cookies and similar tracking technologies to store cart items, remember preferences, and analyze web traffic. You can control cookie settings directly through your web browser preferences.

5. Your Data Rights & Choices

You have the right to access, update, correct, or request deletion of your personal data. To exercise these rights or opt out of promotional emails, contact us directly using the details below.